2 commets

Open letter to airline: we hate you by Ken Levine
From the title, we can clearly find out the point of view from the author.  Yeah, he hate afterwards explainations by airline company which seems useless and delayed flight arise inconvenience.  What's more effective methods, in author's opinion, are to inform passengers timely with truth rather than fabricated reasons and appease them with additional services rather than apology.  From my point of view, I do hate long time waiting, however, it seems regularly incident for that flight is delayed.  How to solve the broblem is more important since no one want to make trouble.  For passengers, we can provide suggestions so that airline company can better make up the dificiency.  And for airline company, I think they should try best to satisfy the customers.   Only by common efforts can we well arrange the incident and make progress.

Virgin: the world's best passenger complaint letter
Different from the former letter, this one complaint in a polite way.  Without dirty words, the author choose courteous expression to make voice. Combined with pictures and facetious words, it is a more acceptible way.  That's funny and wise.  From imagine one to seven, all show dissatisfations.  Even through, the author display his gentleness.  No matter how disgusting the food is and how badly feel the author experience, he wisely avoid rudeness.  I think that's why he received  sincerely apologize from Sir Richard Branson.
Actuallly, I think that's a kind of art to communicate with other people.  How to make sense and acceptible is just the way of expressing.  Not only to say, but also persuade which is more effective to figure out.  Ultimately, our purpose is to solve the problem based on both benefits.