Dear Class,
Please post your homework comments here. In order for me to be able to read your comments you must click on comments on the bottom of this post and put your comments into the comment box provided. If you do not do this, I will not be able to read your comments. You must use the comment box to post your homework. Remember to respond to both letters.
In response of the two letters:
ReplyDeleteOpen letter to airlines: We hate you by Ken Levine
Ken Levine is an Emmy winning writer/director/produce and major league baseball announcer. His blog was named one of the best in 2011 by TIME magazine. For over 30 years, Ken has worked in different famous projects. Some of them are FRASIER, THE SIMPSONS, and EVERYBODY LOVES RAYMOND. Also, Ken has co-created his own series including ALMOST PERFECT starring Nancy Travis.
In other projects, Ken Levine has been the radio/TV play-by-play voice of the Baltimore Orioles, Seattle Mariners, San Diego Padres.
According to this letter, I agree with Ken Levine in all his complaints against the Airlines because these companies always do abnormal things outside of the official rules. Airlines sell extra tickets, even if the flight is full. They don’t provide enough facilities to the customers like snacks, pillows and blankets. They charges extra fees for heavier luggage. Airlines also don’t provide us real information about arrivals and departures, as well as what reasons cause flight delays.
Now, I have more information about why flights are late, and why the Airlines employees need to lie in front of the customer. However, it is important to send these kinds of letters to the Airlines Executives to express that the customers are very upset with this situation. The Airlines need to improve all of their services in quality, time, prices and customer services.
Virgin: the world's best passenger complaint letter?, by anonymous writer.
I don’t have a lot to say about this letter. In my opinion the passenger is complaining in a particular way about his meals. Maybe, he doesn’t like the food presentation or what kinds of ingredients it contains. However, when somebody buys a flight ticket, the Airline doesn’t offer particular menus for passengers. In fact, we eat the food served during the flight if we like it, or we can leave it there if it doesn’t taste good.
Maybe, in India the Airlines offer particular kinds of meals. But one option that I am aware of, after my experiences on a lot of international flights, is that the Airlines can offer plain meals that contain just salad, meat or chicken, mash potatoes, bread and some dressing beside the meal. “And that’s it! No more complaints.”
“Virgin: the world's best passenger complaint letter?” Anonymous
ReplyDeleteThis complaints letter is written for Richard Branson the owner of Virgin Atlantic Company, complaining the poor quality of the service during the flight. The author used his sense of humor and many different kind of literary elements to expressed his emotion toward the poor quality of food and service. For example he described the cookie as an evidence of a crime scene. The author complains more than just the food but also the quality of the service. He complain what Richard Branson describe as the world-famous onboard entertainment; the television. First he apologized for the poor quality of the photo. But what he really is trying to say is the poor quality of the screen made it hard to capture the scene. Just like the title “Virgin: the world's best passenger complaint letter?” this is one of the word best complaint letter. The author not just describes the food and the service in word but also with photos and his feeling and thought when he saw the food. This letter is easy to understand. When the author describes the food I can feel what he felt and see what he saw.
“Open letter to airlines: We hate you” Ken Levine
Ken Levine is named as one of the 25 best blogger by the Time Magazine in 2011. In his 30 years of writing career he had won many prices such as the “Emmy winning writer/ director/producer/major league baseball announcer”. In his complain letter “Open letter to airlines: We hate you” he complain about how the dirty attitude of the airline officials had toward the customer such as not telling the true. The idea about stop the apologizing is my favorite point. Apologizing doesn’t help improving the service; it won’t help much besides keeping the customer from using other airline. Acting is better than talking. The way he chooses his word is not very appropriate for a letter, but I think it’s ok to use profanity words to describe his feeling. It’s just a way to express your feeling. Some words just can express how angry or happy you are, but profanity words some time can help. The point of a complaint letters is to complain to the person you’re writing to. As long as the person get what you’re saying the choose of word doesn’t matter.
Open letter to airlines: We hate you by Ken Levin, according to the times magazine ken is one of the best 25 blogs of 2011. Ken is also an Emmy winning writer/director/producer/major league baseball announcer. He was been worked on MASH, CHEERS, FRASIDER, THE SIMPSONS, WINGS, EVERYBODY LOVES RAYMOND, BECKER, DHARMA&GREG, and he has co-created his own series for over 30 years. The letter made me feel that the most part of his complaint is necessary, and I totally agree to the extra fees for luggage never got to the luggage handlers. But he also made me feel that he might be going to harsh on the flights, he doesn’t know what kind of process they have to go through when a flight is delayed. I mean they won’t know if they are late before they really are. The passage that strikes me is “IF YOU’RE GOING TO CHARGE EXTRA FOR A PIECE OF LUGGAGE THERE SHOULD BE A BIG PENALTY IF IT DOESN’T ARRIVE”
ReplyDeleteVirgin: the world's best passenger complaint letter? By XXXX. This piece of work really made me feel that they provided the passenger with nasty food, because of the descriptions of the food and the pictures. “It appears to be in an evidence bag from the scene of a crime. A CRIME AGAINST BLOODY COOKING. Either that or some sort of back-street underground cookie, purchased off a gun-toting maniac high on his own supply of yeast.” This is the part that strikes me, the way that author describes the cookie is very fascinating. “Yes, it’s next to the sponge shaft without the green paste.” I agree to this part by looking at the picture that is been provided. The element that puzzles me is the last two pictures about the video that he’s watching; it has nothing to do with the food that he is complaining about for the whole letter. I think it’s not too difficult to do this.
Virgin: the world's best passenger complaint letter? By XXXX.
ReplyDeleteThis complaint letter is about a passenger who had an unpleased experience when he was on the flight. The author not only uses a hilarious, but also an effective way to express what he feels about the flight service. He uses some examples and ironies to describe what he felf whule he saw those nasty foods; which show his sense of humor. Besides complaining the food's quality, he shows another scene that demonstrates his sense of humor. He tried to get rid of the feeling of hunger so he switched his sight to watch the video. "I apologise for the quality of the photo, it's just it was incredibly hard to capture Boris Johnson's face through the flickering while lines running up and down the screen. Perhaps it would be better on another channel: [see image 6, above]/ Is that Ray Liotta?" When I read this with those photos that he provided, I laugh out. I can see how ridiculous and terrible the airline service was and I feel the author's helplessness at that moment. I think this form of complaint letter is quite efficient because it well expresses what the problem of the airline is.
Open letter to airlines: We hate you. By Ken Levine.
As Ken Levine's blog states "Ken Levine is an Emmy winning writer/ director/ producer/ major league baseball announcer. Ken has worked on MASH, CHEERS, FRASIER, THE SIMSONS, WINGS, EVERYBODY LOVES RAYMOND, BECKER, DHARMA & GREG, and has co-created his own series over 30 years, includinng ALMOST perfect starring Nancy Travis.", it shows he is full of experience. Ken writes this letter in order to complain that the airlines only spend money on their advertisement but not on the passenger service. Also, he llists what the airlines should do while the flight delay. I think all the points and advices he lists are reasonable, such as giving passenger the amenities that they want if the flight had to delay. I agree with that. Meanwhile, I can feel the anger from Ken and I think the airlines would face squarely those problems after they received Ken's letter. I think this is what a general complaint letter looks like and I think it's not hard to do this.
Ken Levine is a writer, producer and an MLB analyst. He has worked on many TV shows that are very popular and he also has announced a countless of baseball games for a various number of teams. In Ken's first letter he writes to the owner of the flight airline named Virgin. The owner's name is Richard,and Ken shows him various photos of the food that their customers are receiving. Ken complains to Richard in a very humorous way, maybe its so Richard doesn't take it to personal, or maybe its so that he can get more viewers.
ReplyDeleteIn the second letter Ken is now writing a complaint letter to all the flight airlines. He uses subcategories to touch on various issues that he feels are ruining his flight experiences. In this letter Ken uses the word "we", many times. He does as if he was writing on the behalf of many of these airline's customers. These complaint letters seem pretty easy to construct. They are very similar to the letters we wrote to our friends, the only difference is the use of different vocabulary and the need to catch someones attention. We can still use some humor as Ken showed us or we can take a more serious approach. All we need are facts and topics that people can relate to.
The first letter Virgin: the world’s best passenger complaint letter is about a passenger complain about the food that Virgin Airline provided during the flight. The Author wrote this letter in a friendly way and successfully get Virgin’s attention by mention many times of the name Richard, ask many questions, and give a lot visual evidence combine with his irony writing style. Author’s letter is very persuasive to most people, but from my perspective, this guy just not hungry enough on that day. What I know about the food that provides during flight must pass through a certain process. First, the food will design by the nutritionist. They make sure the food is health and will satisfy our body’s needs. Second the food will be given and test in a certain group of people for the feedback. Depend on their feedback from a specific region; the Airline will decide what food they will provide during the flight. Obviously, the food can’t be hundred percent positive for the passenger, but the choice is always in customer’s hand. Base on your personal taste I’m sure the author can find the Airline that can satisfy his require base on his lifestyle. The second letter Open letter to airlines: we hate you was written by Ken Levine, who is “one of the BEST 25 BLOGS OF 2011 by TIME Magazine” (Ken Levine’s blog). In his letter, he complained about the flight’s delay and the official always gave the same reasons that cause it delay. Compare to the first letter, Ken Levine shows more emotional in his letter and lack of evidence to prove his point. For example, Ken uses a lot “F” word in his letter complained about the service. I totally understand Ken’s feeling about the delay because I have been going through the same situation many times. I feel anxious when delay happened, but I never complain about it, because I know instead of buying the normal price ticket, I chose to buy the cheapest one. And all the stuff Ken complains in his letter always happened to me when I buy the cheep ticket. The last suggestions to Ken, sometimes there are certain things in our society that we can’t change, but you can always change yourself to fit the society. Both letters are fine for me to read; only few words need to look up in the dictionary.
ReplyDeleteOpen letter to airlines: We hate you, by Ken Levine. According to the article, Ken Levine states that how horrible when a flight was delayed, and how mad he experienced in a delayed flight by an inveracious reason. He concludes his resentful point-of-views to the airline in his letter. For example, he thinks even though officers announce many times and apologize for it, it is not a corking remedy for our passengers. I remember once I came to New York. Unexpectedly, my flight was delayed and I felt anxious because that was my first to ride a long distance flight to a new place. At that moment, I hated it also, and complained about how terrible the airline was. Ken Levine just spits out his view; however, it is not polite to use bad language to complain about. Additionally, I think it is not easy to make sure every flight would be punctual. Hope is that offices can care of passengers more.
ReplyDeleteVirgin: the world’s best passenger complaint letter? This is a letter which anonymous complains that the food served in the airplane is awful so that passengers don’t have desire to taste. The author gives evidence and photos in order to make him more persuasive and convince the Sir Richard Branson. Compare to the author of the first letter, the author becomes more moderate to describe his experience and provide a piece of practical advice. However, the food served in public places is difficult for everybody to like. The providers are concerned about the nutrition derives from the food, and not appearance of the food. In my opinion, through his complaint, the office will be more concerned about service in the flight.
Virgin: the world's best passenger complaint letter?
ReplyDeleteThis complaints letter is from a passenger who loves Virgin brand, but the foods that provided in the flight make him feel really bad. He describes the food as trash and provided photos as the evidence. If he didn’t put descriptions for the pictures, I can’t even know what it is in the photo. What he say might be true, but I feel bad for something he wrote down. “Well answer me this Richard, what sort of animal would serve a desert with peas in.” These words he wrote are just not polite to some people who might like it, and he spells “dessert” wrong. But most of what he says is pretty true. I had take flights for several times, and the food they provide is just not my taste, I don’t like it.
Open letter to airlines: We hate you by Ken Levine
This letter is about kens complains toward the airlines. He states that airlines make greater profit, but they don’t provide a better quality services. All the delays and poor services that people had suffered, makes people hate the airline. He even gave some advice that he wanted airlines to adopt. Those advices are acceptable, at least from my view. It just sample as “tell us the true”, was it hard to tell the true? One thing I strongly agree with him is delay, it’s a serious problem for airlines. Imagine you were one of hundreds people who waiting for the delaying flight. How would you feel? I could tell you that I will be so angry, and angry can cause lot problems.
Virgin: the world's best passenger complaint letter?
ReplyDeleteThis letter has been written by an anonymous passenger.
The topic of the letter is to complain about, first, the food that the company gave him during the flight and second the terrible quality of the movies the company was showing to the passengers.
He describes the texture and the colors of the food with a lot of details. He even took pictures to show that even if his descriptions and his reaction seem over the top, they are actually not because the way he describes it is exactly how it was. Everything looks disgusting and nobody would risk to taste something that looks like that. It is pretty crazy.
He tells us how hard it was for him to watch the movie because of the white stripes that was on the screen. He couldn't even tell what actors were in the movies. He also explains that just by trying to watch it his head started to hurt. He finally gave up.
He also gives a lot of details on his own feelings during the flight and his personnal thoughts. We are really in his shoes and understand him better thanks to that. I think that is what makes this complain letter so exceptionnal. Most of the complain letters are a little angry. This one explains clearly what the passenger have been through and that he is really in shock that a company actually dares served that kind of food to their passengers and propose such a bad quality of movies. He is using a lot of sense of humor and rhetoric questions in his letter.
This letter made me laugh because after all the bad things he says about this flight; he still says at the beginning and at the end that he really like this company. Altough we could really think the opposite.
It was not hard for me to do that because this letter is easy and a lot of fun to read.
Ken Levine: " We hate you"
Ken Levine is a game developer, named one of the BEST 25 BLOGS OF 2011 by TIME Magazine. Ken Levine is an Emmy winning writer/director/producer/major league baseball announcer. In a career that has spanned over 30 years Ken has worked on MASH, CHEERS, FRASIER, THE SIMPSONS, WINGS, EVERYBODY LOVES RAYMOND, BECKER, DHARMA & GREG, and has co-created his own series including ALMOST PERFECT starring Nancy Travis. He and his partner wrote the feature VOLUNTEERS. Ken has also been the radio/TV play-by-play voice of the Baltimore Orioles, Seattle Mariners, San Diego Padres. For the last three years Ken has hosted Dodger Talk on the Dodger Radio Network. And currently Ken is back with the Mariners, doing play-by-play.
In this letter he is complaining about how the flight companies are lying to the public and how they are not telling us all they know for example about a delayed flight.
He is also pointing at the unefficiency of the customer service when a passenger is trying to have information on his flight and how it doesn't seem to bother them.
This letter is more like a typical complaint letter because we can feel the fact that Ken Levine is angry and really hate all the wait and the frustration the companies make him go through.
I totally understand him. I take the plane very often and how many times a flight is delayed but there is no one to answer the questions you may have or to tell you where to go to find another flight! It is very. frustrating.
It was harder for me to do this letter because I liked the other one better. It was more original and I think it was easier to read.
Frenchie.
This comment has been removed by the author.
ReplyDeleteVirgin: the world's best passenger complaint letter? By XXXX.
ReplyDeleteThis letter was written by a passenger to Richard Branson – the owner of Virgin Atlantic Company. The author used a kind of facetious and ironic way to complaint the in-flight meals offered by the company. There are 5 attached photos about the meals, and the author describe every photos detailed. When I read the words “I’ll try and explain how this felt. Imagine being a twelve year old boy Richard. Now imagine it’s Christmas morning and you’re sat their with your final present to open.”… “It’s your hamster Richard. It’s your hamster in the box and it’s not breathing.” And saw that photo. I could felt how sick and terrible the food is. There are another 2 attached photos are about the films. It’s too hard to see anything clearly through the screen. The author using his/her wisdom successfully makes me get the same feeling.
Open letter to airlines: We hate you. By Ken Levine.
Through this letter, the author complaint the airlines companies waste a lot of money to setup ad to bother the passenger. There are many things the airlines companies have to do for passenger with more responsibility. “Talk to us” “Tell us the truth” “Pretend that you care” “IF you’re going to change extra for a piece of luggage there should be a big penalty if it doesn’t arrive” “If the flight is delayed give us the fucking snack packs for free” “Have enough blankets and pillows” “Give us the amenities we want” “Stop apologizing”…I a part agree with the author’s opinions. Comparing with the above letter, I prefer that one than this. I could feel the author’s indignation. But I think he could use the language more vivid and witty. I don’t really like those rudely words he used -- just like “fuck” “bullshit” “goddamn”…I felt it’s a boring letter when read it, because author was complaining all the time. Nobody like someone else complaining everything to them. Can you image that a fly revolve around you and with a drone?
Virgin: the world's best passenger complaint letter? This letter was written by an anonymous person to Sir Richard Branson.In this letter, the author complains about the food served on the air plane, and the poor quality of the TV image on the air plane. He describes his problem very detaily, and even took pictures of the food and the screen. I feel the author has been racist regarding the issue of foods. Come on man! it's Indian food, there is a country of people eating this kind of food everyday, why can you just endure it for one trip. It's easy to read, the pictures do help.
ReplyDelete"We hate you", written by Ken Levine,the creative director and co-founder of Irrational Games. This letter was quiet straight, he points out the unhumanization of the airline with an angry tone. Compare to the first letter, this letter was more serious. It's also easy to read, because what the author's point was very clear.
Virgin: the world's best passenger complaint letter?
ReplyDeleteThis letter was written by an anonymous passenger. It's a letter about complaining the food served and the quality of TV image. The pictures that he took were detailed enough for me to understand how terrible the food were and also the TV was. It's exactly what he told us in the letter. I can imagine how helpless he was at that time. He used the ironic tone and sense of humor to write this letter. Even though he was very disappointed and angry with that, he still wrote it politely. It's easy for me to understand this letter with the pictures.
Open letter to airlines: We hate you. By Ken Levine.
Ken Levine is one of the BEST 25 BLOGS OF 2011 by TIME Magazine. Ken Levine is an Emmy winning writer/director/producer/major league baseball announcer. In a career that has spanned over 30 years Ken has worked on MASH, CHEERS, FRASIER, THE SIMPSONS, WINGS, EVERYBODY LOVES RAYMOND, BECKER, DHARMA & GREG, and has co-created his own series including ALMOST PERFECT starring Nancy Travis. Obviously, he is a person with lots of experience. In his letter, he was complaining the airline company spend money on the advertisement more than the service, and not telling the reason why the flight is delayed. And he listed all the weaknesses of the service to advice the airline company in the letter. I strongly agree the point according to the letter "STOP APOLOGIZING", there is better to use their action to improve their weaknesses than apologizing. Although I can understand his indignation, I would prefer he uses the polite word than uses the rude word. It will be more convinced and efficient.